Orbitsegy Private Limited Privacy Policy

This Privacy Policy delineates the procedures through which your personal information is acquired, utilized, and distributed when you interact with or make purchases from https://www.digifoods.ltd (referred to as the “Site”) or via the Digifoods mobile application (available on Android/iOS) (referred to as the “App”).

CONSENT

By furnishing us with personal information to conclude a transaction, avail of our services, verify your preferences, place an order, complete a payment, or process a refund, you inherently consent to our collection and utilization of this information solely for the stated purpose.

In instances where we access additional information through functionalities provided by your mobile device, such as location or Bluetooth connectivity, we explicitly request permission from you to access such functionalities.

The information we collect to provide services includes: (1) Name (optional) for identification purposes during service provision, (2) Email Address for delivery of e-receipts/e-bills for online purchases, (3) Mobile Number for payment processing through our partner payment gateways (Paytm, PhonePe, PayU, Google Pay, Sodexo), and (4) Geo-Location utilizing Google Maps APIs to identify nearby food courts, restaurant outlets, and for order delivery.

Moreover, we may utilize and analyze the information collected to administer, support, enhance, and develop our business operations.

If we request your personal information for secondary purposes, such as marketing, we will either directly seek your explicit consent or offer you the opportunity to decline. Should you opt-in and later change your decision, you may withdraw your consent at any time by disabling access to mobile application functionalities on your device.

Additionally, you can withdraw consent for us to contact you, or for the continued collection, usage, or disclosure of your information, by contacting us at contact@digifoods.ltd.

PERSONAL INFORMATION COLLECTION

Upon visiting the Site or the App, certain information about your device, including web browser details and time zone, is automatically collected. This information, referred to as “Device Information,” aids in understanding user interactions with the platform.

We do not track or collect location data when the app or our services are not in use.

We collect Device Information through technologies such as “Web beacons,” “tags,” and “pixels,” which are electronic files used to record browsing activities.

Furthermore, when making or attempting to make a purchase through the Site or the App, we gather certain information including your name, billing and delivery addresses, email address, and phone number, termed as “Order Information.”

The term “Personal Information” in this Privacy Policy encompasses both Device Information and Order Information.

UTILIZATION OF PERSONAL INFORMATION

The Order Information collected is primarily used to fulfill orders placed through the Site or the App, which includes processing payment details, arranging shipment, and providing invoices or order confirmations. Additionally, this information is utilized for communication purposes and, subject to your preferences, for providing information or advertising about our products or services.

Device Information is employed more generally to enhance and optimize the functionality of our platform, such as generating analytics on user interactions.

SHARING OF PERSONAL INFORMATION

We share Personal Information with third parties to facilitate service optimization, as described above. For instance, we utilize Google Maps APIs to determine users’ current locations and share Personal Information with our payment gateway providers to process payments.

Detailed privacy policies of individual providers are available for reference:

- Google Services Privacy Policies: https://policies.google.com/privacy?hl=en-US

- Paytm Privacy Policy: https://pages.paytm.com/privacy.html

- PhonePe Privacy Policy: https://www.phonepe.com/privacy-policy/

- PayU Privacy Policy: https://payu.in/privacy-policy

- Sodexo Privacy Policy: https://www.sodexo.com/home/legal–privacy/global-data-protection-policy.html

It should be noted that certain providers may be situated in or operate from jurisdictions different from your own or ours. Hence, engaging in transactions involving third-party service providers may subject your information to the laws of the jurisdictions in which those providers or their facilities are located.

Upon leaving our website or mobile application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

LINKS

Clicking on links within our website or mobile application may redirect you to external sites. We do not bear responsibility for the privacy practices of such sites and encourage you to review their privacy statements.

Moreover, we may share your Personal Information to comply with applicable laws and regulations, respond to legal requests, or safeguard our rights.

BEHAVIORAL ADVERTISING

Currently, we do not employ Personal Information for targeted advertisements or marketing communications. If such services are introduced in the future, explicit consent will be sought from users, who will have the option to opt-out.

DATA SUBJECT RIGHTS

As a data subject, you possess certain rights concerning your personal information. These rights encompass:

- Access: The right to request access to the personal information we hold about you.

- Correction: The ability to request corrections to inaccurate or incomplete personal information.

- Deletion: The right to request deletion of your personal information under specific circumstances.

- Objection: The right to object to the processing of your personal information for certain purposes.

- Data Portability: The right to receive your personal information in a structured, commonly used, and machine-readable format.

- Withdrawal of Consent: If processing of your data relies on consent, you can withdraw it at any time.

To exercise any of these rights, please contact us via the information provided in the “Contact Us” section or by emailing contact@digifoods.ltd. We will respond to your request promptly.

DATA RETENTION

Order Information is retained for our records upon placing an order through the Site or the App, unless you request its deletion. Retained data may be utilized for optimizing vendor operations, such as menu analysis. To request deletion of this information, you may contact us at contact@digifoods.ltd or utilize the “Delete Account” option on the Digifoods mobile app.

DATA STORAGE

Your data is stored within India. We implement reasonable precautions and adhere to industry best practices, as outlined in ISO 27001:2013 guidelines, to prevent unauthorized access, misuse, disclosure, alteration, or destruction of personal information.

In the event of a data breach, we will promptly notify affected parties upon confirmation.

AGE OF CONSENT

By utilizing our services, you affirm that you are of legal age in your state or province of residence, or have obtained consent from a legal guardian.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, with changes taking effect immediately upon posting on the website. Material changes will be notified to users. In the event of acquisition or merger, user information may be transferred to new owners.

SECURITY MEASURES

We are committed to information security and compliance. Our information security program aligns with ISO 27001:2013 and SOC 2 standards, and we adhere to GDPR regulations. While we implement reasonable measures to safeguard your data, inherent risks associated with data transfer over the Internet exist.

If you suspect security issues or receive suspicious communications, please contact us immediately.

QUESTIONS AND CONTACT INFORMATION

For inquiries, corrections, complaints, or further information regarding personal data, contact us at contact@digifoods.ltd.